The Pamper Company Bookings Terms and Conditions

Definitions
In these conditions the following expressions shall be given the following meanings:

Event– the period during which a therapist provides massage, beauty, spa or holistic treatments to the client

the Client– any person, firm, company or organisation placing an order with The Pamper Company for treatments

Freelance Therapist– any person who is supplied by The Pamper Company with a view to carrying out treatments for or on behalf of The Pamper Company

Treatments– care, given by a therapist by procedures or applications that are intended to relieve stress or to enhance well being or for enjoyment purposes

The Pamper Company
1. The Pamper Company will do its utmost to ensure the completion of the engagement in its entirety. If any therapist is unable to perform his/her full engagement due to sickness, injury or any other reason then The Pamper Company will use all reasonable endeavours to fulfil its obligation by providing an alternative Freelance Therapist. Should any part of the engagement not be fulfilled in its entirety, The Pamper Company will deduct on a pro-rata basis the cost of the unfulfilled portion of the engagement

2. The Pamper Company will prior to the Event take all reasonable endeavours to introduce suitable Freelance Therapists to the client. The Pamper Company will obtain all relevant work permits where necessary and also satisfy all medical requirements, qualifications and insurance as may be required by law in relation to engagement of a Freelance Therapist

3. The Pamper Company shall not be liable to the client for any loss, injury, damage, expense or delay suffered by the Client or the Freelance Therapist. This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether wilful, negligent, reckless, dishonest or otherwise) which takes place during the event on the part of the Freelance Therapist or the client. The client acknowledges that the Pamper Company’s charges are set on the basis that it has no such liability

4. The Pamper Company operates equal opportunities policies governing its dealings with employees, Freelance Therapists and Clients

Therapists
5. Therapists are required to act in a professional and respectable manner at all times. Therapists are self-sufficient, providing their own equipment for the treatments offered

6. Freelance Therapists are not employees of The Pamper Company. Each is self-employed or engaged under a contract for services

7. The Freelance Therapist is entitled to pre-scheduled breaks during the course of the engagement. These may be taken as individual breaks or as an elongated break depending on arrangements with the client

The Client
8. The Client may be asked to provide standard tables and chairs and water refreshments

9. The Client will ensure that adequate room is provided as advised by The Pamper Company in order for the Freelance Therapist to perform their Treatments and will ensure that the Freelance Therapist is warmly welcomed upon their arrival.

10. The Client will ensure that all guests have signed appropriate consent documentation prior to receiving treatments at the request of The Pamper Company

11. The Client will take all reasonable endeavours to ensure that guests limit the intake of alcoholic beverages prior to receiving Treatments. The legal limit for driving is a suitable guideline.

12. The Client will ensure that guests arrive in time for their pre-scheduled Treatments. The Freelance Therapists will make every effort to accommodate any changes due to lateness but in such an event The Pamper Company will have no liability for any loss of Treatment time.

13. The Client is responsible for providing an accurate address and relevant contact details for the Event. The Pamper Company will have no liability for any loss of Treatment time due to inaccurate address information.

Fees & Cancellations
14. All fees will be pre-paid before the Event unless alternative arrangements have been made with a representative of The Pamper Company

15. If the Client cancels the Event with at least 7 days notice, they will be entitled to a refund of moneys paid, excluding any deposits. If less than 7 days notice is received, 50% of the total cost of the Event will be refunded, excluding any deposits. For the 'Mid-Week Pampering' service, 50% of the total cost will be refunded upon cancellation, regardless of the notice period, however the event can be transferred to an alternative date for an additional payment of £15.

16. Refunds for individual Treatments cannot be provided if the Treatment is cancelled with less than 7 days notice. It is suggested that any cancelled Treatment time is shared between the remaining guests.

17. If the Event is cancelled by The Pamper Company a full refund, including deposits, will be provided.

Vouchers, Promotional Offers and Products
18. See website for specific terms & conditions applied to vouchers, promotional offers or products.

Amendments
19. We may update these terms from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Jurisdiction
20. These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.

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